XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research centre. The solution is one of the best Contact Centre management platform for multi-channel – voice, chat, email, SMS, fax and custom channels (social, video) – through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.
XCALLY is the solution for call centres developed in Italy. The product has gained international recognition, it has been analysed as a case of success from UCLA (California) and it is now used in contact centers of all sizes, who are looking for the flexibility provided by the latest versions of Asterisk, combined with a professional user experience for operators, specific Web GUI for the management of multi-queue inbound and outbound processes, and off-line / real-time advanced reporting tools.